Terms & Conditions of Service
Effective Date: June 2026
|Jurisdiction: Singapore
1. Introduction
These Terms and Conditions ("Agreement") govern the use of services provided by RockTainer ("Company", "we", "us", or "our") to any individual or legal entity ("Client", "you", or "your") who engages RockTainer for container trading, leasing, logistics, or any related service. By placing an order, signing a contract, or otherwise engaging our services, you agree to be bound by this Agreement in its entirety.
RockTainer operates globally and is registered at 68 Circular Road, #02-01, Singapore 049422. All enquiries may be directed to: info@rocktainer.com.
2. Quotations & Orders
- All quotations issued by RockTainer are valid for the period specified therein, or seven (7) calendar days if no period is stated, after which they lapse automatically.
- Quotations are subject to availability of equipment and capacity at the time of Order confirmation.
- An Order becomes binding only upon written acceptance by RockTainer. Verbal or informal confirmations do not constitute acceptance.
- RockTainer reserves the right to decline any Order without obligation to provide a reason.
- Any changes to a confirmed Order must be submitted in writing and are subject to RockTainer's approval and applicable amendment charges.
3. Payment Terms
Unless otherwise agreed in writing, all invoices are due within seven (7) calendar days from the invoice date.
RockTainer may suspend Services or withhold release of containers if any payment remains overdue by more than fifteen (15) days, without prejudice to any other remedy available.
4. Delivery, Risk & Title
Delivery of containers is made on an "as-is, where-is" basis at the designated depot or location specified in the Order, unless a different Incoterm is agreed in writing.
Risk of loss or damage passes to the Client upon delivery or upon release of the container from the depot, whichever is earlier.
Title in containers sold to the Client transfers only upon receipt of full payment. Until title has transferred, the Client shall hold the container as bailee and shall not encumber, pledge, or transfer it.
Delivery timeframes are estimates only. RockTainer shall not be liable for delays caused by port congestion, customs holds, weather, carrier delays, or other circumstances beyond its reasonable control.
5. Inspections & Condition
The Client is responsible for inspecting containers at the time of collection. Any damage, defect, or discrepancy must be noted in writing on the Equipment Interchange Receipt (EIR) or equivalent document at the time of collection.
Failure to record damage at collection will be deemed acceptance of the container in satisfactory condition. RockTainer will not accept damage claims raised after the container has left the depot premises.
For leased containers, the Client shall return units in the same or better condition (fair wear and tear excepted). Repair costs for damage beyond fair wear and tear will be invoiced to the Client based on the applicable IICL repair tariff.
6. Client Obligations
- The Client shall provide accurate and complete cargo, routing, and documentation information as required by RockTainer or relevant authorities.
- The Client is solely responsible for compliance with all applicable import, export, customs, and trade control regulations in every jurisdiction involved.
- The Client shall not use containers for the transport of hazardous goods, weapons, contraband, or any goods prohibited by law without prior written consent and appropriate certification.
- The Client shall ensure containers are properly packed, sealed, and secured in accordance with applicable IMO and carrier regulations.
- The Client shall indemnify and hold harmless RockTainer against any loss, fine, penalty, or liability arising from the Client's breach of this clause.
7. Limitation of Liability
RockTainer's aggregate liability to the Client for any and all claims arising under or in connection with this Agreement shall not exceed the total amount paid by the Client to RockTainer in the three (3) months preceding the event giving rise to the claim.
In no event shall RockTainer be liable for any indirect, consequential, incidental, special, or punitive damages, including but not limited to loss of profit, loss of business, loss of revenue, or loss of data, even if advised of the possibility of such damages.
Nothing in this Agreement shall exclude or limit RockTainer's liability for death, personal injury, or fraud caused by its gross negligence or wilful misconduct.
8. Force Majeure
Neither party shall be in breach of this Agreement or liable for any delay or failure to perform if such failure results from circumstances beyond that party's reasonable control, including acts of God, war, civil unrest, government action, pandemic, port closures, or carrier strikes. The affected party shall notify the other as soon as practicable and shall use reasonable efforts to mitigate the impact.
9. Confidentiality
Each party agrees to keep confidential all non-public information disclosed by the other party in connection with this Agreement ("Confidential Information") and shall not disclose such information to any third party without prior written consent, except as required by law or regulation. This obligation survives termination of the Agreement for a period of three (3) years.
10. Intellectual Property
All intellectual property rights in RockTainer's branding, documentation, systems, and processes remain the exclusive property of RockTainer. Nothing in this Agreement grants the Client any licence or right to use RockTainer's trademarks, logos, or proprietary materials without prior written consent.
11. Data Protection & Privacy
RockTainer collects and processes personal data in accordance with applicable data protection laws, including the Singapore Personal Data Protection Act (PDPA). By engaging RockTainer's services, the Client consents to the collection, use, and disclosure of relevant data for the purpose of delivering Services, billing, and regulatory compliance. RockTainer will not sell personal data to third parties.
12. Termination
Either party may terminate this Agreement with thirty (30) days' written notice, provided that all confirmed Orders in progress at the time of notice shall be completed and settled in accordance with their terms.
RockTainer may terminate this Agreement with immediate effect if the Client: (a) fails to make any payment when due; (b) becomes insolvent or enters administration; (c) materially breaches any term of this Agreement and fails to remedy such breach within fourteen (14) days of written notice.
Termination does not relieve either party of obligations accrued prior to the date of termination.
13. Governing Law & Dispute Resolution
This Agreement shall be governed by and construed in accordance with the laws of the Republic of Singapore, without regard to its conflict of law principles.
Any dispute arising out of or in connection with this Agreement shall first be referred to good-faith negotiations between senior representatives of both parties. If not resolved within thirty (30) days, the dispute shall be submitted to arbitration administered by the Singapore International Arbitration Centre (SIAC) under its prevailing rules. The seat of arbitration shall be Singapore and the language of proceedings shall be English.
14. Amendments & Entire Agreement
RockTainer reserves the right to update these Terms and Conditions at any time. The latest version will be made available on our website at www.rocktainer.com. Continued use of our services after publication of updated terms constitutes acceptance.
This Agreement, together with any applicable service schedule or quotation, constitutes the entire agreement between the parties with respect to its subject matter and supersedes all prior representations, negotiations, or agreements, whether oral or written.
RockTainer — Registered Office
Address: 68 Circular Road, #02-01, Singapore 049422
Email: info@rocktainer.com
Website: www.rocktainer.com